Frequently asked questions to help you buy a voucher, a gift box or an item - Lily of the Valley
Are gift boxes sent immediately after purchase?
You will receive your gift box immediately in digital version after your purchase. You can also choose to have a gift pouch version sent to your home at Lily of the Valley.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for immediate delivery in digital version or as a gift pouch to your home. At Lily of the Valley, you benefit from the best price with secure payment directly to the establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Lily of the Valley.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when finalizing your order at Lily of the Valley.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be customized according to your wishes, and you can send them directly to your recipients at Lily of the Valley.
How do I create a group fund and invite people?
To create a group gift and offer a Lily of the Valley gift box, select this option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box as you wish.
How can I choose the amount for a gift card?
The Lily of the Valley gift boxes are offered at predetermined amounts, corresponding to specific experiences. You can choose from the available options, such as a day at the Shape Club or a gourmet lunch at the Vista, to offer an exceptional moment to your loved ones.
How can I log in to my account?
To access your Lily of the Valley account, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the login page.
How can I empty my cart?
To empty your cart on our site, go to the top right of the page, click on the cart icon, and select the 'Empty Cart' option. At Lily of the Valley, we guarantee you a simple and secure shopping process.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time. They will all be included in your order and you can customize them to your liking at Lily of the Valley.
How do I remove a gift box from my cart?
To remove a box from your basket, click on the delete icon next to the concerned item. You can also empty your entire basket using the dedicated option on our Lily of the Valley website.
How do I purchase or give a gift box?
To offer a Lily of the Valley gift box, select your box from our experiences, add it to your cart, and customize it with a message before finalizing your order. You can choose between immediate digital delivery or a gift pouch version delivered to your home.
Can we give a gift certificate and let the recipient choose the experience?
You can give a Lily of the Valley gift box and let the recipient choose from our wellness, gastronomic, or relaxation experiences, according to their preferences.
Can I modify or cancel my order?
Modifications or cancellations to your Lily of the Valley gift box order depend on the specific conditions set by Lily of the Valley. Once you receive the box, you can book your dates directly with the establishment.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours at Lily of the Valley.
Is the gift box customer service reachable by phone?
Lily of the Valley's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Log in with the credentials received at the time of purchase to access all the necessary information at Lily of the Valley.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of Lily of the Valley.
Is there a dedicated customer service for gift boxes?
Lily of the Valley provides you with a dedicated customer service for any questions regarding your gift box, whether for booking your dates or for information about the services offered.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to guide you through the use of your Lily of the Valley gift box. You will find useful information about its validity, booking your dates, and the services included.
Is spa access included in my gift box?
Access to the spa is included in some gift sets, such as the Shape Club day which includes access to the facilities of the Lily of the Valley spa.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other Lily of the Valley clients, subject to the establishment's reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find the treatments, meals, and activities offered by Lily of the Valley.
Is parking included in my gift box?
Parking is not included in Lily of the Valley's gift boxes. To make the most of your stay, you can park near the establishment.
Is breakfast included in my gift box?
The Lily of the Valley gift boxes do not mention the inclusion of breakfast. To make the most of your stay, you can book your dates with the establishment and check the included amenities at our Lily of the Valley establishment.
Is special attention given to the recipient of a gift box?
Lily of the Valley establishment pays special attention to gift box beneficiaries. You can book your dates directly with the hotel and fully enjoy your experience, whether for a treatment, a lunch, or a wellness stay. The lucky beneficiary is taken care of with kindness by the Lily of the Valley team.
Is a welcome drink included in my gift box?
The Lily of the Valley establishment offers a unique welcome experience, but the presence of a welcome drink is not explicitly mentioned in the gift boxes offered. Specific details may vary depending on the type of stay or service chosen.
Should we bring towels to the Spa?
The towels are provided by the Lily of the Valley establishment during your spa visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple Lily of the Valley gift boxes for your employees and customize them according to your wishes. Each box can be chosen and customized directly on our website, with immediate digital delivery or a gift pouch version sent to your home. Enjoy the unique experience of Lily of the Valley.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. Lily of the Valley offers immediate digital delivery or a gift pouch version delivered to your home.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases of gift boxes, with a customized quote based on the ordered volume at Lily of the Valley.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Lily of the Valley offers advantageous and personalized solutions for employee committees, with preferential rates and customization options for your gift boxes.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, please provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of the establishment Lily of the Valley.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. The conditions for doing so are specified during your booking at Lily of the Valley.
How can I contact the store?
For any questions, you can consult the information available on our website or directly at our Lily of the Valley establishment.
Is there a dress code for the gift box?
The dress code at Lily of the Valley is elegant and casual, suitable for a luxurious and Mediterranean setting. For the Vista restaurant, smart attire is recommended, while for the treatments and facilities at the Shape Club, comfortable and appropriate clothing is advised. Fully enjoy your experience at our Lily of the Valley establishment.
From what age can I get a treatment?
The minimum age to receive a treatment at Lily of the Valley is 18 years old.
Is it absolutely necessary to make a reservation?
Reservation is required to enjoy your gift box. The recipient can book their dates at the Lily of the Valley establishment.
How can one access the hotel from the airport?
Access to the Lily of the Valley hotel from the airport can be by car or taxi. The establishment is located between the sweetness of the Riviera and the energy of Saint-Tropez, offering a breathtaking view of the Mediterranean.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured by adapted infrastructures. The Lily of the Valley establishment is located on a hill with a breathtaking view of the Mediterranean, but arrangements are made to facilitate access for everyone.
Are pets allowed in the establishment?
The Lily of the Valley establishment accepts pets, subject to the hotel's specific conditions. It is advisable to check these terms directly during the booking.
Where can I find the menus?
The menus offered by Lily of the Valley are available directly on the detailed page of each gift box, particularly for the gastronomic experience at the Vista. You will find the details of the dishes and the Provençal flavors highlighted.
What are the hours of operation?
Lily of the Valley's hours vary depending on the services and seasons. For a gastronomic experience at the Vista, you can have lunch or dinner facing Gigaro Bay, while the treatments and access to the Shape Club facilities follow specific hours. Lily of the Valley establishment welcomes you in a luxurious and caring setting between the sweetness of the Riviera and the energy of Saint-Tropez.
Is there parking available near the establishment?
The Lily of the Valley establishment has a private parking lot for its guests, located immediately near the hotel.
What are the delivery methods for gift boxes/vouchers?
Lily of the Valley gift boxes can be delivered by email or by mail, depending on your preference. You also have the option to receive an immediate digital version or a gift pouch at your home.
Is postal delivery offered?
The postal delivery of our gift boxes is available for home delivery. You can also opt for an immediate digital version, directly to the Lily of the Valley establishment.
In addition to gift boxes, is it possible to order or have items delivered?
Lily of the Valley offers only gift boxes for wellness and gastronomic experiences. For additional items, the conditions depend on availability and the services offered by the establishment.
Is the gift box available in physical format?
You can choose between a physical gift box delivered to your home or a digital version sent immediately. Lily of the Valley allows you to customize your box to your liking.
Is the box presented in a neat packaging?
The Lily of the Valley gift sets are presented in an elegant pouch, ready to be given. You can also choose immediate delivery in a personalized digital version, according to your preferences, for an instant gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, Lily of the Valley gift boxes are available in digital version. You can choose immediate delivery by email for an instant redemption.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box can be sent home in gift pouch version or in digital version for immediate delivery. Lily of the Valley allows you to customize your box according to your wishes.
Do you deliver gift boxes internationally?
Lily of the Valley offers international delivery of its gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format or a gift pouch version delivered to your home.
What are the delivery times for gift boxes by mail?
The delivery times for Lily of the Valley gift boxes by mail are usually 2 to 3 business days. You can also choose an immediate digital version or a gift pouch delivered to your home.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The boxes are sent immediately in digital version, or in a gift pouch to your home. You thus benefit from the best rate directly from the Lily of the Valley establishment.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose a gift pouch version delivered to your home or opt for an immediate digital dispatch, directly from our Lily of the Valley website.
How can I track my order?
You can track your order by logging into your account on our website. The reservation and tracking conditions are specified at the time of purchasing your Lily of the Valley gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preference. The box is sent immediately in digital version or as a gift pouch to your home. You thus benefit from fast and personalized delivery at Lily of the Valley.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the validation of your order. You can also choose to send it immediately in digital version, which will allow you to enjoy your Lily of the Valley gift box without delay.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the Lily of the Valley establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the Lily of the Valley establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of Lily of the Valley. The beneficiary can book their dates with the establishment and enjoy the services offered.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our Lily of the Valley establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. The beneficiary can book their dates with Lily of the Valley.
Is there a cancellation period for gift box reservations?
The cancellation period for bookings made with a Lily of the Valley gift box depends on the specific conditions of Lily of the Valley. These conditions are specified at the time of booking to provide you with a transparent and surprise-free experience.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The exact terms are indicated at the time of booking, in our hotel-restaurant Lily of the Valley.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a treatment, a lunch, or an experience at our Lily of the Valley establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Lily of the Valley offers special gift boxes for events like Valentine's Day, Christmas, or weddings, highlighting the unique experience of Provence-Alpes-Côte d'Azur. Discover our online offers to find the perfect gift box that will delight your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends, featuring unique experiences like wellness treatments or gourmet meals. You can choose from our offers to find the ideal option for your group, at our Lily of the Valley establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Lily of the Valley gift boxes are official and guaranteed without intermediaries, as we collaborate directly with our establishment to offer you authentic and high-quality experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Lily of the Valley gift boxes are the same as those offered on-site, such as a body treatment, a wellness lunch, or a Provençal gourmet dinner. The beneficiary can book their dates directly with the establishment to fully enjoy their experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability at the time of booking at our establishment, Lily of the Valley.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for purchasing a gift box at Lily of the Valley.
Is online payment secure?
Online payment is secure on our Lily of the Valley platform, ensuring the protection of your banking data when purchasing a gift box.
Is payment via group or shared payment possible?
Payment via group or shared payment is not available for Lily of the Valley gift boxes. You can pay for your order by credit card, bank transfer, or PayPal during your online purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and exclusive experience to Lily of the Valley. Each box allows you to enjoy a wellness day, a gourmet meal, or a stay at our five-star establishment in Provence-Alpes-Côte d'Azur.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Lily of the Valley.
Is the payment deducted immediately upon ordering?
The payment is debited immediately upon ordering your gift box. You benefit from a secure payment directly with the Lily of the Valley establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their Lily of the Valley gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Lily of the Valley, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our Lily of the Valley website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Lily of the Valley gift sets.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Lily of the Valley. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to Lily of the Valley establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at Lily of the Valley. Simply check its validity and terms of use before finalizing your order.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, Lily of the Valley accepts payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment.
Do you accept vacation checks?
Lily of the Valley accepts vacation checks according to the conditions of the chosen establishment. You can check the payment terms on the product sheet of your gift box.
Is it possible to add a personalized message to the gift box?
You can add a custom message to your Lily of the Valley gift box during your online order, which will then be included with the box.
Can we add options to your gift box offers?
Lily of the Valley gift boxes can be customized to your liking, with various options depending on the chosen offers.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, Lily of the Valley offers premium packaging options that you can choose during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Lily of the Valley allows you to choose and customize your box to your liking.
How do I request a refund for a gift box purchased online?
For a refund, check the purchase conditions of your gift box. Refunds are possible according to the terms specified during your order at Lily of the Valley.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Lily of the Valley gift box, a duplicate can be issued subject to availability. The beneficiary of your gift box can reserve their dates with the Lily of the Valley establishment.
Can partially used gift boxes be refunded?
Partially used Lily of the Valley gift boxes cannot be refunded. The beneficiary can book their dates at the establishment to fully enjoy their experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Lily of the Valley gift box for another of equal or greater value, according to the purchase conditions. The boxes can be personalized and sent immediately in digital version or as a gift pouch to your home.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Lily of the Valley gift boxes, as they involve service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on Lily of the Valley's terms of sale. The reservation of dates by the beneficiary may be subject to availability and specific conditions, which are specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is required to process your request quickly according to Lily of the Valley's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the box, which you can consult on its description page. At Lily of the Valley, we invite you to choose your box carefully, as it cannot be exchanged or refunded once purchased.
What happens if the recipient couldn't use the gift box before its expiration date?
The Lily of the Valley gift box must be used before its expiration date. If this date is exceeded, the beneficiary will no longer be able to enjoy it. We recommend checking the validity conditions at the time of purchase.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of Lily of the Valley.
How can I redeem the cashback?
To use your Lily of the Valley gift box, you can book your dates directly with the establishment. The recipient of the box can choose from the various services offered, such as treatments, meals, or wellness stays, and fully enjoy the experience provided.
What is the processing time for a refund after I make a request?
The refund deadlines for a Lily of the Valley gift box depend on the specific conditions at the time of purchase. Refunds are possible according to these conditions, in our Lily of the Valley establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Lily of the Valley are neither exchangeable nor refundable. The beneficiary can book their dates directly with the establishment to enjoy their experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Please check the available dates when making your reservation at Lily of the Valley.
Is booking with a gift box subject to availability?
The reservation with a gift box at Lily of the Valley is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Lily of the Valley.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Lily of the Valley, the gift box number is required. This number validates your reservation and grants access to the chosen services.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. Lily of the Valley gift boxes allow you to book your dates directly with the hotel, which will inform you about the available slots.
Can I use my gift box on holidays?
The use of your Lily of the Valley gift box may vary depending on the establishment's availability. We recommend checking the reservation dates for holidays when making your reservation.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the establishment's availability. The gift box beneficiary can freely choose their dates based on Lily of the Valley's availability.
Can I book online with my gift voucher?
To book with your gift box, you can directly choose your dates with the Lily of the Valley establishment.
Can I make a reservation by phone with my gift box?
Phone reservations are possible with your gift box. The beneficiary can book their dates at the Lily of the Valley establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box can be done by choosing your dates and confirming them with the Lily of the Valley establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Lily of the Valley establishment.
Does my gift box cover the entire service?
Your Lily of the Valley gift box covers the chosen service, as indicated on your exchange voucher. Any additional options are at your own expense.
Is my gift box personalized?
Your Lily of the Valley gift box is personalized. It is assigned to the beneficiary indicated at the time of purchase. They can book their dates at the establishment to enjoy their wellness or gastronomic experience in Provence-Alpes-Côte d'Azur.
Can my gift box be used all at once?
Your Lily of the Valley gift box can be used all at once. You can book your dates directly with the establishment to fully enjoy the chosen experience.
Is my gift box valid in multiple establishments of a group?
Your Lily of the Valley gift box is valid in our establishment located in La Croix-Valmer, Provence-Alpes-Côte d'Azur. You can enjoy our services, such as a day at the Shape Club or a gourmet lunch at the Vista, in a luxurious and warm setting.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within the Lily of the Valley establishment in La Croix-Valmer.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Upgrade options may vary depending on the period and the type of room desired. You can take advantage of this during your stay at the Lily of the Valley.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates directly with the Lily of the Valley establishment.
Can an additional payment be requested on-site when using the gift box?
A payment supplement may be requested when using your gift box depending on the services chosen. The terms are specified at the time of booking in our Lily of the Valley establishment.
Is an ID required upon arrival when using a gift box?
The Lily of the Valley establishment may request a photo ID upon arrival when using your gift box.
Do you accept pets?
The presence of pets depends on the specific conditions of the establishment. For an optimal relaxing and well-being experience, Lily of the Valley recommends checking directly with the hotel.
How do I proceed with reserving my gift voucher?
To reserve your Lily of the Valley gift voucher, log in to your account and follow the instructions on our website. You will then be able to choose your dates and enjoy your wellness or gastronomic experience in Provence-Alpes-Côte d'Azur.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Lily of the Valley.
Is my gift card divisible? Can I use it multiple times?
Using your gift certificate in multiple transactions is possible depending on availability and the reservation conditions of the Lily of the Valley establishment.
What are the check-in and check-out times?
The check-in and check-out times at Lily of the Valley are set according to the establishment's conditions. For a peaceful stay, this information is provided upon booking.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy treatments, meals, or wellness activities according to the selected offer, directly at our Lily of the Valley establishment.
What is the difference between a gift box and a free amount voucher?
A Lily of the Valley gift box offers a choice of predefined experiences such as treatments, meals, or stays, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions for Lily of the Valley gift boxes are available on our website. You can review them carefully before your purchase to fully enjoy the experience offered.
How do I use a gift box during booking?
To use your gift box, the recipient can book their dates at the Lily of the Valley establishment by mentioning the unique code provided. Specific conditions are detailed at the time of purchase of the box.
Can the gift box be transferred to a third party?
The Lily of the Valley gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Lily of the Valley gift box depends on the establishment's conditions at the time of booking.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Lily of the Valley.
What is the validity period of a gift box?
Lily of the Valley gift boxes are valid for 1 to 3 years depending on the specific conditions of each box. You can choose and customize your box as you wish, with immediate delivery in digital version or a gift pouch sent to your home, directly from our Lily of the Valley establishment.
Are children allowed?
The Lily of the Valley establishment accepts children, but it is advised to check the specific conditions upon booking to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use the value of the box for one or more services. If the total amount of the chosen services is less than the value of the box, the difference will not be refunded. If the amount exceeds the value of the box, an additional payment will be required, according to the conditions of the Lily of the Valley establishment.
Is the spa access private?
Access to the Lily of the Valley spa is included in certain gift sets, such as the Shape Club day package, which allows access to the spa facilities, including the semi-Olympic pool and sunbeds.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, gourmet lunches or dinners, as well as detox programs. These offers include facial and body treatments, access to wellness facilities, and meals highlighting Provençal flavors. You can choose from these options to offer an exceptional moment to your loved ones, at Lily of the Valley.